I do hate it when things go wrong in the house. And there are so many things that do. The most common offenders being the washing maching, the central heating breaking down in the middle of winter, or as happened to us on Saturday, our mains drain becoming blocked and within a few hours smelly water beginning to overflow onto our patio.
It is not been the first time we have experienced a blocked drain, sink or toilet All of course are very inconvenient. and sometimes I must admit a little embarrassing, as when our rather shocked drain man fished out a toothbrush from our bathroom sink. He could not believe that something so large had disappeared down the plug hole.
But I guess with a busy family the constant wear and tear on our home is not all that surprising. Although I am still a little puzzled about how that toothbrush came to get there.
As a result and because I am so unhandy, I have invested in a contract with British Gas which covers both central heating and plumbing. Yes I know British Gas have not necessarily got the best reputation – but then who has?
To be fair they have always come out and sorted out the problem – although there have been times when I have ended up waiting a little longer than I would have liked.
So on Saturday – after my husband first noticed a suspicious puddle of water around a manhole cover and sighed that he would have to make a trip to B & Q to get some rods. (By the way what he meant my rods – was all gobbledygook to me). I suddenly remembered that we had plumbing and drains cover on our gas central heating contract.
So although the timing did not bode well – 3pm on a sunny Saturday afternoon is not really the best time to try to find a plumber, I telephoned British Gas and was duly transferred to Dyno Rod who said yes they would be able to come out later that day. Hurrah – almost too good to be true.
When they had not arrived by 7:30pm I was panicking a little so I gave Dyno Rod another call. I just really needed some assurance that we were actually on their call out list and our visit had not disappeared down some metaphorical Saturday afternoon manhole.
While waiting for the call to be answered I was on one of those automated answering services. Normally these play the company’s idea of calming music, which is then regularly interjected by a computer operated voice telling you “that your call is important to us” – when clearly it isn’t, as if it was, they would have more than one person operating their customer service desk and would not be keeping you hanging on the phone for twenty minutes!
However with Dyno Rod – I was enthralled. They were giving tips on how to prevent leaves blocking gutters – and other such property maintainance tips. (And no I am not being sarcastic ). It was really interesting, in fact so much so I was almost disappointed when a real live human from Dyno Rod started speaking to me. Really it should have been my husband listening to the call – as he is obsessed with leaves and gutters.
You will be pleased to hear that Dyno Rod did eventually come out at about 8:30pm on the Saturday evening – and sorted out our problem. It was a blocked manhole in our drive that was the culprit. The manhole had cracked and had to be replaced about eighteen months ago when a large lorry reversed over it. Some of the cover must have fallen down the manhole and over time this had caused the blocked drain.
My husbands comment – unusual really as he is not fan of maintenance contracts. “I would never have found that. And Dyno Rod said it would have cost us at least £150 to sort out that problem on a Saturday. ”
Good old Dyno Rod.
I know it is a little on the mundane, but I thought you might find their house maintenance tips useful which cover everything from blocked drains, toilets, household security and a host of other things which I never realised Dyno Rod did.